Frequently Asked Questions

If you have not received your shipment and the seller is not responding, you can open a case with Agora Exchange by emailing admin@agoraexhange.com including full name, order number and a contact phone number within 15 days after you placed your order. If we resolve the case in your favor, you will be issued a full refund. 

Seller information including email and in some cases a phone number will be provided with each listing. You can use that information to contact the Seller directly if you have questions before purchasing. 

Buyer Protection: The Seller will list all policies regarding cancellations, returns, and refunds on its website and with all product listings and will be held to that if it is more favorable than the Agora Exchange baseline protection. However as a baseline protection, Agora Exchange guarantees full refunds if an item doesn't arrive within 7 calendar days after the estimated time to ship posted on the listing and the invoice, arrives damaged, or differs significantly from the description and case determination is in the buyer's favor. Buyers must contact the Seller first and, if unresolved or Seller denies refund or return, the buyer can open a case with Agora Exchange by emailing admin@agoraexhange.com including full name, order number and a contact phone number and a minimum of 2 and maximum of 3 relevant timestamped images of damaged or misrepresented product(s). Buyers have 15 calendar days after the order is made to open a new case with Agora Exchange. New cases will not be accepted beyond 15 calendar days after order was made. This policy applies only to physical products. Services and digital downloads are not covered here. 

As a Buyer/Shopper, you will receive digital products or downloads immediately after your purchase. We urge our Seller to ship their products within 2 days. Handmade products may take a little longer. You will be able to view the shipping policy for each product view. 

Once you have purchased a product on our site, you will be updated on the shipping status and will be able to view the tracking number in your order details and use it to track when your order will be delivered.

Digital downloaded products including vouchers will be emailed to you and will also be available in “My Profile” and accessible under “My Orders” in the left panel. Remember to also print out your paid invoice to present with your voucher. 

The expiration date is set by the Seller and will vary from Seller to Seller. 

You should follow up directly with the Seller regarding shipping, refunds/returns, questions about the product you purchased, etc... You can also reach to Agora Exchange via email at admin@agoraexchange.com or via live chat during business hours for site related questions and order tracking.

You should make sure your shipping information is correct before submitting your order. If the order has not shipped, you should reach out to the Seller to see if they are willing to accommodate a request to change the shipping address.

You can reach out to the Seller directly to request faster shipping options to see what may be available.

Shoppers can get free shipping by enrolling in the O Membership program. Shoppers in this program will get free shipping from all participating Sellers. All products for participating Sellers will have O Membership Free Shipping displayed with the listing so it is clear to Shoppers.

Agora Exchange accepts debit cards and all major credit cards for payment.

Yes. Products and Services on AgoraExchange.com are available for purchase globally with a reach of over 192 different countries.

Yes. If your physical product order has not yet shipped and is not handmade, you can cancel at anytime for a refund. Also, each 

Seller will post their own Refund/Return policy for each listed product and are required to abide by their policy at the time of purchase. 

Note: Processing and Transaction fees are not refundable.

Yes, AgoraExchange.com will offer various discount codes and promotions at times. You can view them HERE. Also, some Sellers will offer Seller coupons/discount codes specific to their products and services.

At this time, Sellers must register using a US address and agree to governing laws within the US.

Payment typically issues within 7 calendar days after purchase.

Sellers pay a very low 4% site transaction fee to AgoraExchange.com.

Yes, you can cancel any paid subscription you have at anytime and will not be charged for the next previously scheduled payment. 

All of our packages offer free listings. Depending on the package you choose you could get anywhere from 10 - 650 free listings. Once you exhaust your free listings, you can upgrade your account or purchase a block of additional listings in your Seller Account.

Yes. We offer a program called the AE Extended Marketing Program that will help boost your visibility to potential Shoppers. We will create “Agora Ads” for you and market outside the platform. You can find out more about the program HERE. 

In “My Profile” a Seller can select “Report A Buyer” in the left panel to file a complaint against a Buyer for review. Sellers on Agora Exchange also have the opportunity to write a review of the Buyers as well. Here the Seller can give a star rating of that Buyer. 

There can only be one store per account. If you have our Deluxe Pro package, you can switch templates. To open a different store, you would need to create a separate account. 

Agora Exchange requires all Sellers to list their refund/return policy and shipping policy in their store or in their profile before they can list an item. You will either set these in your Seller Store if applicable or you will be guided to complete the required form(s). These policies will be visible to the Buyer for every listing. 

You can visit Seller Tips on Agora Exchange in footer of our site and get step by step instructions on how to setup your store. If you are still having issues, you can reach out to us via live chat or via email at admin@agoraexchange.com

You can go to Prohibited Items in the footer of our site to see the items or categories you cannot sell via Agora Exchange. If there are any other items not listed that Agora Exchange has an issue with we will give you notification. If you have questions about a specific item or service, you can contact us Customer Service. 

Generally, your selling price plus and shipping fees collected, minus Agora Exchange 6% transaction fee and 2.9% +.30 cents Stripe payment processing fee. 

You can email us with details and an attached invoice at admin@agoraexchange.com.

Sellers can create discount codes for their products by going into their profile and selecting “Create a New Coupon.” Here you can create a Coupon Name or Code, set a percent or dollar discount amount, set how many times it can be used as well as when the coupon expires. This discount will apply to all items being sold by that Seller.

You must be a registered user. Registered user can go into “My Profile” and signup to become a Sales Consultant.

You must email admin@agoraexchange.com. Use “Influencer” in the subject.  Send your best contact information and link(s) to your platforms that you are an influencer on. Also, let us know how and why you would benefit AgoraExchange.com. Your email will be evaluated, and you will be contacted if selected.

Yes.

Sales Consultant payments will be processed through Stripe. 

Sales Consultant Referral Codes are sent via email once registration is complete.

Sales Consultants are typically paid within 7 days after a Seller registers with the Sales Consultant’s Referral ID pays for their initial registration. Sales Consultants will payment for revenue sharing is only applicable with paid Seller registrations. There is no Sales Consultant payment for free Seller registrations.

In the left panel of your account, go to “Cards” and there you can add and remove credit cards.

If you are having any site related issues or have any questions, email the details of your question or issue to admin@agoraexchange.com including your full name, and a contact phone number and a representative will contact you within 2 business days or less at the phone number and/or email you provide. You may also use our live chat option on the home screen. 

If you are already a registered user, you can go to settings just under “My Profile” and reset your password. 

If you cannot remember your password to login, select “Forgot my password.” Next you will enter your email address and submit. A password reset link will be emailed to you to reset your password.

• Generally if your account is suspended for violating our conditions of use policy, you can email admin@agoraexchange.com to request reinstatement review. 
• If you are Seller and your account is suspended due to non-payment, simply login to your Seller account and go to “Subscription details” in the left panel. There you can purchase a new Seller package and your account should activated. If it has been less than 30 days, your previous active listings should also be restored.